211 provides unmatched, critical services — 211 is a vital service leveraged by millions of people across North America. Every day, clients contact 211 to access free and confidential crisis and emergency counseling, disaster assistance, food, health care and insurance assistance, stable housing and utility payment assistance, employment services, veteran services, and childcare and family services.
211 provides expert, caring help — No matter the situation, the specialists at 211 listen, identify underlying problems, and connect people in need with resources and services in their community that improve their lives.
211 meets real needs in real time — In 2019 alone, 211s in the US made more than 14 million connections to life-changing support and resources. There is no other network in the country that has a similar pulse on America’s needs.
211 tackles underlying root causes – 211 does more than “patch people through” to agencies. Instead, 211 specialists are trained to identify and address root causes of a client’s problem – and connect them with a wide range of available resources that meet all the underlying needs, not just the one that prompted the call, text, or email.
211 exemplifies United Way’s fight for the health, education, and financial stability of every person in every community.
211 makes the social services ecosystem/network more efficient by ensuring people in need are connected to agencies that can help them.
Through 211, America’s needs are brought into focus.
By supporting 211, companies and individuals can be part of solving community problems and helping individuals.
